Covidsafe Procedures
This document sets out my standard procedures for cleaning, hygiene and infection control in 2021 at all my worksites.
If you have any questions about my Covid procedures, you can put them in writing to Zoe at indigoseamt@outlook.com.au
If you have any covid symptoms prior to an appointment with me, please cancel your booking. You can rebook when you have recovered.
If I have any covid symptoms prior to your appointment I will contact you to cancel to reschedule the booking.
If you develop covid symptoms within 48 hours after your treatment, or discover that you are considered a close contact, please let me know asap.
If I develop covid symptoms within 48 hours of treating you, or discover I am a close contact, myself or Flourish reception will let you know asap.
Covid symptoms include fever or chills, a dry cough and shortness of breath, feeling tired, muscle or body aches, headache, loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting and diarrhea.
The Tiny Clinic
From 22/10/21, proof of vaccination or valid medical exemption will be requested by the massage therapist prior to the next treatment.
Masks are mandated for everyone in the clinic over the age of 8 unless a medical exemption applies.
Clients will check in using the QR code on display at the clinic site
Therapist hand washing at the start and end of each shift, as well as between each appointment.
Physical distancing is maintained wherever possible before and after your treatment.
Appointments have a 15 minute buffer to allow a client to leave before the next client arrives, and to allow time for cleaning and room setup.
Treatment room doors are left open between appointments to allow adequate ventilation
The waiting area of the clinic is small and subject to density limits.
Please do not arrive early to your appointment, to allow time for the previous client to leave.
Hand sanitiser is available in the entrance, the waiting room and in the treatment room.
Prior to each treatment I wipe down the following surfaces with disinfectant wipes:
- Door handles, light switches, power switches, massage table, bolster, desk, stool and chairs, massage oil bottles, pens.
Towels and other table linens are changed before each treatment.
Towels are laundered at 60 degrees centigrade using appropriate laundry detergent, then dried on a hot setting in a tumble dryer.
The waiting area is cleaned by me before and after each shift.
In Home treatments
Proof of vaccination or valid medical exemption to be shown at first appointment after 22/10/21.
Masks are mandated for everyone in the clinic over the age of 8 unless a medical exemption applies.
Rather than a QR code, I keep a digital record of your appointments and can cross reference this with treatment notes, invoicing and mileage tracking.
Therapist hand washing and sanitising before and after each treatment.
Physical distancing is maintained wherever possible before and after treatment.
Before and after the treatment I wipe down the massage table, face cradle, bolster and oil bottles with disinfectant wipes.
Fresh towels and table linens are used for each treatment.
Towels are laundered at 60 degrees centigrade using appropriate laundry detergent, then dried on a hot setting in a tumble dryer.
I also regularly wipe down my mobile phone, car key, car door handles, console and steering wheel with disinfectant wipes.
Cancellation Policies
FOR ALL CLIENTS
If you have any covid symptoms, please don’t come to your appointment. Please provide as much notice as you can.
Even if you just have a cold, not covid, please don’t come to your appointment. I have an autoimmune disease and sharing is not caring in these circumstances. Please reschedule your appointment to a future date.
THE TINY CLINIC CLIENTS
If you need to cancel or reschedule your appointment please use the links in your booking email.
If it’s within 6 hours of your appointment and you need to cancel or reschedule, please call or text me (Zoe) on 0409251054. If I am treating another client you may have to leave a message. I’ll return your call or message as soon as I can.
If you are running late, your treatment time may be reduced. If you’re more than 20 minutes late I may not be able to provide you with a treatment and will need to book a new appointment for you.
If you miss an appointment I will attempt to contact you to check you are ok, and to rebook your appointment.
I don’t take a deposit or other prepayment for treatments, but if you miss an appointment and I don’t hear from you I may charge you 50% of the treatment fee.
Privacy Policy
Indigo Sea Massage Therapy is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how I manage your Personal Information.
I have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which I collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do I collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information I collect include names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including by telephone, by email, via my website www.indigoseamassagetherapy.com.au, and during treatment consults.
I collect your Personal Information for the primary purpose of providing massage services to you. I may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by clicking on the unsubscribe link included in every newsletter.
When I collect Personal Information I will, where appropriate and where possible, explain to you why I am collecting the information and how I plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by me only:
- For the primary purpose for which it was obtained (providing massage treatments)
- For a secondary purpose that is directly related to the primary purpose (for the running of my business, including follow up post treatment)
- With your consent; or where required or authorised by law (For example, if you choose to sign up for my newsletter or other marketing, or if you request a referral to another health professional).
Third Parties
Where reasonable and practicable to do so, I will collect your Personal Information only from you. However, in some circumstances I may be provided with information by third parties. In such a case I will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, I will take reasonable steps to destroy your Personal Information.
However, most of the Personal Information is or will be stored in client files which will be kept by me for a minimum of 7 years from the date of the last entry. For anyone under the age of 18, the files will be kept by me at least until they turn 25.
If I destroy your Personal Information, I am still required to keep a record of your name, the time period of the health record (the date of your first treatment to the date of your last treatment with me) and the date the Personal Information was destroyed.
Access to your Personal Information
You may access the Personal Information I hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact me in writing.
Indigo Sea Massage Therapy will not charge any fee for your access request, but I may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, I may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. I will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information I have is not up to date or is inaccurate, please advise me as soon as practicable so I can update my records and ensure I can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact me at:
Indigo Sea Massage Therapy
1/44 Burns St
Maidstone Victoria 3012
Email: indigoseamt@outlook.com.au
Phone: 0409 251 054
Gift Voucher Policy
- Gift vouchers for massage at The Tiny Clinic can be purchased through the online shop here
- Health insurance rebates are not available for treatments paid for by gift voucher.
- All gift vouchers purchased are valid for a minimum of three years from date of purchase in accordance with current consumer laws.
- Gift vouchers are not redeemable for cash.
